Shyam Gudadhe

About Shyam Gudadhe

Currently, I am serving as Wordpress Technical & Cloud Hosting Support Engineer at Rapyd Cloud where I focus on leveraging my expertise in Open Source technologies and Cloud Hosting Environments.Here is a concise overview of my qualifications and skill set:• Troubleshooting customer Technical Server side issues independently as well as worked with Devops and Sysops Team.• Provide advanced Customer support for Cloud Infrastructure environment and other Hosting.• Strong experience in Open Source technology : LAMP, WAMP, LEMP• Monitor application performance using tools like New Relic• Collaborate with cross-functional teams to identify areas for improvement in the development process.• Well-versed in Open Source technologies, including Oracle databases with PL/SQL, PHP frameworks, WordPress, Python, MySQL, Javascript, HTML, CSS and Angular JS.• Experience with LiteSpeed Enterprise web hosting infrastructure.• Good Proficiency in Linux Administration and Litespeed Web Server• Experience and knowledge of managing Linux-based hosting servers• Experience with enterprise-scale server/web hosting.• Database experience (both SQL and NoSQL, including MySQL and Redis).• Experience with version control systems (Git).• Experience with Ticketing Systems: Intercom, Zendesk, Freshdesk, ServiceNow• Good in Wordpress speed optimization and Server Optimization• Experience with Mod_Security, Firewall and.htaccess• Experience in a DevOps, infrastructure, systems, or equivalent role.• Managed and configured with Caching (Litespeed cache, Redis cache and Memcached)

Experience

1. Aws Technical & Cloud Hosting Support Engineer

   Levamo

   Nov 2020 — Present · Dover, DE, US

   Provide Advance Level technical support for hosting, WordPress, and server issues.• Respond to support tickets or live chats related to website downtime, domain, or SSL issues.• Guide customers on website backups, staging environments, and migration best practices.• Document and maintain SOPs (Standard Operating Procedures) for recurring technical issues.• Collaborate with development, QA, and DevOps teams for issue resolution or new deployments.• Independently troubleshoot technical server-side issues and collaborate with the SysOps/DevOps team for complex cases.• Deliver advanced customer support for cloud infrastructure and managed hosting environments.• Configure and manage caching solutions, including LiteSpeed Cache, Redis, and Memcached.• Administer DNS management, CDN integration, and network security firewalls.• Monitor and optimize application performance using tools such as New Relic• Work closely with cross-functional teams to identify and implement improvements in development workflows.• Install, configure, and maintain WordPress websites (manual setup and via hosting panels).• Manage WordPress themes, plugins, and updates while ensuring compatibility and performance.• Troubleshoot WordPress errors, plugin conflicts, and broken themes.• Perform website migrations between servers or hosting providers (using tools like All-in-One Migration, Duplicator, or manually via FTP/MySQL).• Manage WordPress security — hardening WordPress installations, configuring firewalls (e.g, Wordfence, Sucuri), and monitoring suspicious activities.• Handle performance optimization — caching setup (WP Rocket, W3 Total Cache), image optimization, CDN integration (Cloudflare, AWS CloudFront).• Assist clients with domain, DNS, SSL certificate, and email-related configurations.

Education

• JSCOE Pune

  Master of Computer Applications - MCA

• SGAU, Amaravati

  BCA, Computer Programming, Specific Applications

Skills

• Wordpress
• Php
• Mysql
• Magento
• Html
• Javascript
• Email Marketing
• Css
• SEO