Shyam Sunder Dutta
Business Operations Manager @Genpact
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WORK HISTORY
Business Operations Manager @Genpact
Hyderabad, IN
Skilled in Stakeholder Management, expert in bid management & proposal coordination.• Proficient in bid response, implementing proposals & SOW creation till closure.• Collaborate with cross-functional teams to ensure successful transition from presales to implementation.• Reducing budgetary expenditures by effectively negotiating contracts for more advantageous terms.• Price negotiation service with customers to decrease expenses and increase profit.• Ensuring no revenue leakage by adhering Risk mitigation strategy, building efficient Control and strong governance.• Ensuring revenue closure timelines with highest accuracy & on time• Identifying and qualifying customer needs and negotiated and closed profitable projects with high success rate.• Reducing financial inconsistencies while assessing and verifying billing invoices and expense reports.• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.• Quarterly business reviews (QBR) with top executives & showcase performance & growth.
ABOUT SHYAM SUNDER DUTTA
Seasoned Operations Manager with 16 years of proven track record at Genpact. Experienced in cross functional verticals as business planning, bid management, budgeting, order management, procure to pay, business planning, risk management, metric improvement & operational excellence.Strong believer in shaping things & bring the best out of process & people. Talks about Gen AI, embraces change, a positive thinker to the core and a passionate fitness enthusiast.
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