Shyamala Chandrasekar

About Shyamala Chandrasekar

Digital Product & Innovation leader with 15 years of global expertise in conceptualizing and delivering transformative digital solutions across the US and Australia-With over 17 years of global experience spanning the US, Australia, and India, I have dedicated my career to driving innovation, digital transformation, and user-centered product design across regulated industries like Financial Services. From leading Digital Payment solutions at UBS to advancing Healthcare innovations at Deloitte Digital, I have had the privilege of bringing global ideas to execution, delivering impactful and scalable solutions with a rigour for the “so what”, relentless pursuit of customer value and a keen eye for new opportunities for business growth. A creative and strategic thinker, I am passionate about building a culture of customer obsession and innovation through my unique ability to influence senior leaders and stakeholders using data, user insights and bold vision.**Having recently moved back to India, I am inspired and committed to leverage my global expertise and India’s thriving innovation ecosystem to accelerate product innovation that drives impactful outcomes in Healthcare and Financial Services-Key Career Highlights- Designed and launched V1.0 of unified Payments experience across Banking & Investment products; delivered 10% and 1% uplift in digital payments and transaction volume; first major transformation in Digital Banking - Deployed (to pilot production), first ever 100% self-service Wire transfer capability, enabling wire initiation and payment orchestration with VolPay & FedWire through micro services, reducing initiation time from 60 min+ to 300 data points, across Mobile & Web) to measure user behaviours and drive data-driven decision making for product design- Developed a connected product ecosystem for an oncology biotech, building 15 digital interventions across the care continuum (symptom management, care coordination, emotional support) on Deloitte’s ConvergeHEALTH MyPath platform- Developed a unique dual-brand Challenger strategy for an incumbent Insurance - building Customer Value Proposition (CVP) and the supporting Low Cost Operating Model, delivering $100M in GWP uplift and cost saving

Experience

1. Solutions Principal, Autonomous Banking

   HCLTech

   Apr 2025 — Present · Bengaluru, IN

Education

• Birla Institute of Technology and Science, Pilani

  B.E.(Hons.), Civil Engg

• INSEAD

  Master of Business Administration - MBA

• INSEAD

  MBA, Strategy & Marketing

Skills

• Upstream
• Business Analysis
• Customer Value Proposition
• Design Consulting
• Petroleum
• Management Consulting
• Drilling
• Engineering
• Strategic Planning
• Business Development
• Leadership
• Oil & Gas
• Energy
• Oil/Gas
• Design
• Strategy