Shyam Kishore Bandari
Operations Manager at Zero Lag Solutions | Delivering 40% Cost Reduction for US/UK Startups via Elite BPO Services | Customer Support & Data Ops Specialist”.
- Role
- Operations Manager at Zero Lag Solutions
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shyam Kishore Bandari
With a Bachelor of Technology from Guru Nanak Institutions, I currently serve as Operations Manager at Zero Lag Solutions. My expertise lies in process optimization, quality assurance, and strategic leadership. I have successfully built a high-performance BPO framework for global delivery and implemented proprietary workflows that enhanced client response times by 35%. Additionally, I focus on developing robust service-level agreements with international stakeholders, ensuring exceptional customer satisfaction and accuracy in operations. At Zero Lag Solutions, I contribute to streamlining processes, reducing costs, and enhancing operational efficiency through collaboration and innovation. By partnering with cross-functional teams, I’ve established quality standards and implemented a multi-tier QA system to ensure data accuracy. I am driven by a commitment to operational excellence, and I strive to bring innovative solutions and a client-first approach to every project while fostering a collaborative and efficient workplace culture.
Experience
Operations Manager
Feb 2025 — Present · Hyderabad, IN
Strategic Leadership & Global DeliveryInfrastructure Building: Established a high-performance BPO framework designed for 24/7/365 global delivery.Process Optimization: Developed proprietary \"Zero Lag\" workflows that reduced client response times by an average of 35% within the first 90 days of partnership.Client Acquisition: Negotiating and managing service-level agreements (SLAs) with international stakeholders, focusing on CSAT (Customer Satisfaction) and NPS (Net Promoter Score) excellence.Quality Assurance: Implemented a rigorous 3-tier QA audit system to ensure 99.9% accuracy in data-sensitive back-office operations.Cost Transformation: Consulting with Western SMEs to transition from expensive local overheads to efficient, offshore managed services without sacrificing quality.
Education
Guru Nanak Institutions(GNI)
Bachelor of Technology, Mechanical Engineering
Triveni High school
SSC
Krishnaveni Jr College
Intermediate
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