Shyam Gawade
Senior Consultant @Infosys
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WORK HISTORY
Senior Consultant @Infosys
Pune, IN
EDUCATION
Pratibha Niketan Vidyalaya, Kothali
8th std to 10th, SSC
Pad Dr.D.Y.Patil A.C.S College, Pimpri, Pune
B.Sc(Computer Science), Computer
Z.P.P.School, Kothali
1st Std to 7th, 1st-7th
Shri Chhatrapati Shivaji College, Omerga
11th std to 12th, Science
SKILLS
ABOUT SHYAM GAWADE
Graduate with 9+ years of work Experience on MSTeams Telephony, Unified Communication, NICE, Cisco and Avaya servers. NICE Certified.• Experience on NICE ENG, NICE NTR, NICE Nexidia, Avaya Communication Manager, Call Management System, AES, CUCM.• Adherence to ITIL processes of Incident Management and Change Management.• Providing technical support for day to day operations. Patch Management & Planning and implementation of new projects.
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