Shwetha Mohankumar
Instore Technical Representative - Geeksquad @Best Buy Canada
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WORK HISTORY
Instore Technical Representative - Geeksquad @Best Buy Canada
Langley, BC, CA
Diagnose, test, and repair consumer electronics and software, improving customer satisfaction scores by 20%.Provide expert advice and tailored solutions on upgrades, repairs, and configurations.Simplify technical concepts and deliver training to improve customer understanding and engagement.Collaborate with cross-functional teams to improve service efficiency and reduce troubleshooting time by 15%.Execute debugging and system testing to ensure device performance and reliability.Contribute to a safe, inclusive, and customer-first service culture in-store.
EDUCATION
BSA Crescent Institute of Science and Technology
Bachelor of Technology
University Canada West
Master of Business Administration - MBA
ABOUT SHWETHA MOHANKUMAR
MBA at University Canada West | New Business Development - Account Management (B2B)/ SaaS | B2C & B2B | EX-BYJU\'S | EX-ZOHO
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