Shwetha Ravindran
Customer Success Manager at Zuora | Ex-Whatfix, Ex-Sprinklr | Building Trust, Driving Value & Ensuring Success
- Role
- Customer Success Manager Iii at Zuora
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shwetha Ravindran
Project Management | Customer Success | Business Analysis | Scrum | Agile Methodology | CXM | B2B SaaS | AI | Machine Learning | Sentiment AnalysisOver 6 years of industry experience working on SaaS based AI powered tool- helping customers grow with data driven results. Curious about everything DATA. Besides daily hustle, very passionate & actively involved in social space & the impact of sharing knowledge.
Experience
Customer Success Manager Iii
Feb 2023 — Present · Chennai, IN
At Zuora, we empower businesses to thrive in the Subscription Economy. Our leading subscription management platform enables companies to launch, scale, and transform their recurring revenue operations. By automating billing, commerce, and finance, we help our clients build lasting customer relationships and drive growthAs a Customer Success Manager, my roles and responsibilities are as following:1. Retention and Renewals: Work to retain existing customers by understanding their needs, addressing any challenges, and demonstrating ongoing value. Drive renewal and upsell opportunities.2. Executive Business Reviews and Quarterly Business Reviews: Conduct strategic reviews with executive stakeholders to review customer health, discuss goals, achievements, and growth opportunities, and strengthen relationships.3. Product Ownership: Act as the voice of the customer internally, providing feedback and insights to inform product roadmap decisions and enhancements.4. Customer Advocacy: Identify and cultivate customer advocates who can provide testimonials, referrals, and case studies to showcase the success of the product or service.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Business Analytics
M V J College of Engineering, BANGALORE
Bachelor’s Degree, Telecommunications Engineering
2012 — 2016
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