Shwetha Panampilly
Analyst,Data Services
- Role
- Application Support Engineer at Tata Consultancy Services
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Shwetha Panampilly
Detail-oriented and growth-focused application support supporting live banking systems. I ensure stability, compliance, and seamless operations through proactive monitoring and precise issueSupporting mission-critical banking workflows with a proactive, detail-driven approach. I bring technical depth, process clarity, and a mindset focused on growth and operational excellence.
Experience
Application Support Engineer
May 2023 — Present · Strongsville, OH, US
client : PNC Bank Strongsville Ohio. Monitor, investigate, and resolve production incidents across multiple business-critical applications, ensuring adherence to defined Service Level Agreements (SLAs).Collaborate closely with development teams to execute and validate scripts in Hadoop for issue resolution, data analysis, and application support.Lead the application support team for SharePoint-based solutions, coordinating daily operations, maintenance, and incident management.Act as the primary point of contact between stakeholders and technical teams for SharePoint application enhancements and issue escalations.Maintain detailed incident records, root cause analyses, and contribute to continuous improvement initiatives to reduce recurring issues.Support deployment activities and post-release validations to ensure stability and performance of applications in the production environment.technologies : ETL,SQL,Hadoop,Mainframe
Education
Indiana University Bloomington
Masters, Computer Science
SRM IST Chennai
Bachelor's degree, Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.