Shwetha Lohidas

Principal Customer Success Manager @WorkSpan

Reading, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

Principal Customer Success Manager @WorkSpan

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I architect the frameworks that enable customer success teams to scale. As a Principal CSM, I design the processes, playbooks, and best practices that transform reactive customer management into proactive, strategic partnerships, along with managing the Strategic Customers.

EDUCATION

N/A

Bangalore University

Bachelor of Science (B.Sc.)

2012 — 2014

Karnataka State Open University

Master of Business Administration - MBA, Supply Chain Management

SKILLS

Business IntelligenceManage Client RelationshipsVendor ManagementCrmRequirements GatheringTeam ManagementRequirements AnalysisProduct ManagementCross-Functional Team LeadershipData AnalysisProcess ImprovementQlikviewAnalyticsProgram ManagementDashboardManagementStrategyBusiness AnalyticsBusiness AnalysisMentoringSales Operations

ABOUT SHWETHA LOHIDAS

Influential Customer Service Professional who constructs a foundation for customer success by helping customers achieve continuous value through deep adoption of critical business solutions. Specialised in Channel Data Management, Operations Management, Global Trade Management and Customer Success.

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Shwetha Lohidas — Principal Customer Success Manager at WorkSpan in Reading, GB | Unifers