Shwetha Chandavar
Amazon Connect Delivery Consultant @Amazon Web Services (AWS)
Signup · Get unlimited contacts
WORK HISTORY
Amazon Connect Delivery Consultant @Amazon Web Services (AWS)
London, GB
EDUCATION
B. M. S. College of Engineering
BE, Printing Technology
SKILLS
ABOUT SHWETHA CHANDAVAR
Experienced Contact Centre Consultant with in-depth knowledge in designing and delivering customer centric solutions. Business focused, self-driven and innovative with well-rounded experience in a wide range of CCaas/On-Prem technology stack.Genesys Cloud• Voice routing with conversational IVR using Genesys native voice bot and amazon Poly• Building chat bots for various digital channels • WhatsApp, Facebook, twitter, SMS, webchat Integration with Genesys Cloud• Task automation using Genesys APIs and workflows• Dialer, WFM, Scripts, AdminGenesys Engage• Voice Routing, IVR, eServices (Email, webchat, web message)• Genesys iWD (Intelligent Workload Distribution)• Call Routing design using IRD and Composer• Outbound Dialers with call progress detection (CPD) functionality• Soft phones – Interaction Workspace, GAD, Genesys Call Control Toolbar• Genesys CRM integration
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.