Shwetha Anand
Client Success & Product Support Professional | SaaS | Aspiring Product Operations Specialist
- Role
- Customer Experience Specialist at Aerchain
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shwetha Anand
Working as a Customer Experience Analyst at Aerchain, acting as the first point of contact for customers in a SaaS environment. Diagnose functional, technical, and configuration-related issues and collaborate with Product & Engineering teams for resolution. Translate customer feedback into actionable insights to support product enhancements. Track recurring issues and contribute to process and workflow improvements. Maintain knowledge base documentation to improve first-response efficiency and customer experience.Passionate about understanding product workflows, user behavior, and contributing to scalable solutions within a product-driven organization.
Experience
Customer Experience Specialist
Dec 2025 — Present · Bengaluru, IN
Education
Vemana Institute of Technology - Koramangala, Bengaluru
Bachelor of Engineering - BE
2018 — 2022
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