Shweta Tembe
Customer Success Director | I help health tech founders lose less sleep (and fewer customers) | Big “let’s fix it together” energy
- Role
- Customer Success Director at Thrizer
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Shweta Tembe
That “therapist who pivoted to tech” type: squishy enough to ask how you really are…
Experience
Customer Success Director
Mar 2025 — Present
Founding and first Customer Success Director; defined and executed customer success strategies, including creating a 1:1 Customer Feedback interview guide and feedback tracker for our top 10% highest-grossing customers. Reduced new hire onboarding time by 60% through creating a knowledge repository of FAQ answers and SOPs. Supervised 2 customer support representatives, aligning on strategies, maximizing performance by 40% and 50 hours saved. Created and executed the company’s first quality assurance system for support tickets. Drafted and designed the company’s first nationwide customer feedback survey for customer organizations.
Education
Smith College
Master degree, Clinical Social Work
Maggie L. Walker Governor's School for Government and International Studies
High School Diploma, Government and International Studies
University of Virginia
Bachelor of Arts (B.A.), Psychology
Skills
- Teamwork
- Typing
- Research
- Editing
- Critical Thinking
- Communication
- Retail
- Microsoft Word
- Customer Service
- Microsoft Excel
- Powerpoint
- Windows
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