Shweta Pandey
Faclon Labs
- Role
- Customer Success Manager at Faclon Labs
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shweta Pandey
Experienced Team Lead with a proven track record of managing high-performing teams to drive operational excellence. Over my career, I\'ve excelled in roles such as Quality Analyst, Cabin manager, Fraud Specialist, and a CRM Lead(B2C & B2B). I\'m adept at maintaining low attrition, boosting productivity, and ensuring outstanding customer satisfaction scores. My strengths lies in quality auditing, cross-functional team leadership, and effective communication. Notably, I\'ve achieved a remarkable 28X reduction in first response time and a 7.5X reduction in total resolution time while setting up best practices for the team. I\'m passionate about delivering exceptional customer experiences and leading teams to success. Let\'s connect and explore opportunities!\"
Experience
Customer Success Manager
Sep 2023 — Present
Education
University of Mumbai
Associate's degree, Commerce
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