Shwetank Sinha
Senior Analyst - Operations | MBA in Finance and Marketing
- Role
- Associate at TaskUs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shwetank Sinha
I am an operations professional with 4+ years of experience supporting service delivery, program operations, and data-driven decision-making across regulated, service-based environments. My work has consistently focused on ensuring smooth day-to-day operations, strong SLA adherence, and high-quality user outcomes while handling sensitive data with integrity and care.Across roles at TaskUs, Concentrix, Jombay, ICICI Prudential, and Genpact, I have worked closely with cross-functional teams to improve workflows, optimize operational KPIs, and translate performance data into actionable insights. I bring hands-on experience in process optimization, compliance-driven operations, performance reporting, and stakeholder coordination, with exposure to global service environments.I am particularly interested in roles where operations, data, and impact intersect, supporting scalable services, strengthening governance and reporting frameworks, and enabling teams to make informed, data-backed decisions. I value ownership, clarity, and continuous improvement, and I thrive in environments that require both execution discipline and analytical thinking.
Experience
Associate
Dec 2024 — Present · Gurugram, IN
Managed day-to-day service operations for high-volume inbound fintech support, prioritizing cases based on SLA timelines while following mandated KYC, AML, and data-privacy SOPs for all account-related interactions.•Tracked and improved operational KPIs (AHT, FCR, CSAT), achieving a 40% reduction in AHT and 15–20% reduction in repeat contacts through data-driven workflow improvements.•Acted as interim point-of-contact during peak periods, coordinating with QA, workforce, and escalation teams and mentoring new associates to stabilize service delivery.
Education
G.L. BAJAJ INSTITUTE OF management and research, greater noida
Mba, Finance, Marketing
2018 — 2020
S.n.s,muzaffarpur
B.com, B.com
2013 — 2016
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