Shwetali Jakate

Owner & Customer Education & Training Director @Best In Class Education Center

Pleasanton, CA, US

Trained and coached ~100 learners and families through onboarding, personalized learning journeys, and regular check-ins.• Designed and facilitated 200+ workshops, webinars, and 1:1 coaching sessions (Math, English, Test Prep), improving learner outcomes and confidence.• Built and launched a virtual learning platform (LMS + assessments + analytics), increasing remote engagement by ~40% during the pandemic.• Achieved ~80% year-over-year client retention through proactive communication, expectation setting, and escalation management.• Led and coached a team of 8 instructors; introduced quality standards that reduced escalations by ~25%.• Built referral and community outreach programs that sustained steady enrollment growth, placing the center in the top 5% of franchises nationwide.