Shwetali Rajput
IT Performance and Service Manager | Incident Manager | ITIL 4 Strategist | Bayer
- Role
- IT Performance and Service Manager at Bayer
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Shwetali Rajput
Experienced IT Service Manager with a demonstrated history of working in the financial services industry. Skilled in the Overall ITSM practices majorly involving Incident, Vendor and Major Incident Management, past experiences include Unix,MSSQL,Oracle Database, Microsoft Word/excel, Autosys,ITIL,ServiceNow as a Senior support analyst.Strong business development professional with a B.Tech focused in Electronics and Communications Engineering from Veermata Jijabai Technological Institute (VJTI).
Experience
IT Performance and Service Manager
May 2023 — Present · Thane, IN
ITIL foundation and DPI,AZ-900 CERTIFIED Professional having 11 years of work experience in IT- Service Performance Management.Driving the suppliers/providers to meet the client goals and thresholds of MTTR,KPIs and the backlog ageing tickets alongwith governance of the daily issues and Process enhancements using CSI.
Education
Veermata Jijabai Technological Institute (VJTI)
B.Tech, Electrical, Electronics and Communications Engineering
2009 — 2013
Z.B Patil college
11,12, Electrical, Electronics and Communications Engineering
2007 — 2009
Skills
- C
- System Monitoring
- Data Structures
- C++
- Microsoft Word
- Electronics
- Oracle
- Photoshop
- Microsoft Sql Server
- Dbe
- Autosys
- Engineering
- Microsoft Office
- Unix
- Microsoft Excel
- Powerpoint
- Jira
- Sybase Iq
- Visual Basic for Applications (Vba)
- Servicenow
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