Shweta Kataria
Partner Success Manager | Lean Six Sigma Green Belt | RMM Certified
- Role
- Partner Success Manager at ConnectWise
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shweta Kataria
With a solid foundation in marketing from Cardiff Metropolitan University and Universal…
Experience
Partner Success Manager
Aug 2022 — Present · Mumbai, IN
Optimized engagement strategies for 400 key SaaS clients, resulting in improved retention rate.· Drove revenue growth at ConnectWise by strategically guiding customers to unlock maximum product value and achieve their business objectives.· Spearheaded initiatives to streamline cross-functional communication at ConnectWise, leading to measurable improvements in partner service efficiency.· Product Training: Trained customers in product features and best practices on the Remote Management & Monitoring tool to optimize their usage and leverage the platform to improve their workflows.· Proactively identified and mitigated churn risks for at-risk accounts.· Elevated customer success by ensuring full utilization of ConnectWise licenses, strategically uncovering growth avenues, and building collaborative relationships that fueled adoption and renewal.· Drove customer success and profitability by collaboratively creating customized Success Plans, identifying revenue-generating opportunities, and implementing cost-saving measures.· Conducted regular business reviews with clients to understand their evolving needs and align product value with their strategic objectives.
Education
Ramanujan College
Bachelor of Arts, English Literature (British and Commonwealth)
2014 — 2017
Cardiff Metropolitan University
Master of Business Administration - MBA, Marketing
2018 — 2020
School of Management – UAi
pgdm, Marketing
2018 — 2020
Bhartiya Vidya Bhavan-Delhi Kendra
advance diploma, Japanese
2015 — 2018
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