Shweta Singh

Digital Transformation & AI Leader | BFSI | Enterprise Omnichannel, GenAI & Conversational AI Platforms

Role: Digital Banking at HDFC Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Finance & AccountingView LinkedIn profile

About Shweta Singh

Digital Transformation & AI Leader with 20+ years of experience across Banking, Financial Services, and Insurance (BFSI), driving enterprise-scale digital platforms, omnichannel transformation, and AI-led customer experience initiatives.I specialize in Generative AI, Conversational AI, intelligent automation, and data-driven CX, with hands-on leadership across mobile, internet, voice, WhatsApp, chatbot, and API-led banking platforms. I have a strong track record of owning large digital portfolios, aligning technology strategy with business growth, cost optimization, regulatory compliance, and risk governance.I have led multi-million-customer digital ecosystems, built and scaled high-performing cross-functional teams, and managed strategic technology and fintech partnerships. My work has consistently delivered measurable improvements in customer experience, operational efficiency, and automation at scale across banking and insurance environments.Core Focus Areas:• Digital & AI Strategy (BFSI)• Generative AI & Conversational AI Platforms• Omnichannel Banking & Enterprise Digital Platforms• Customer Experience (CX) & Journey Re-engineering• Agile Delivery, Governance & Regulatory Compliance• Large-scale Team & Stakeholder Leadership

Experience

Digital Banking
HDFC Bank
Apr 2022 — Present · Mumbai, IN
I have owned and led enterprise-wide digital transformation initiatives across Retail, Corporate, SME Banking, and Insurance.• I have driven the adoption of Generative AI, Conversational AI, Voice Analytics, and AI-powered engagement platforms across mobile banking, internet banking, contact center, and WhatsApp channels.• I have led large-scale automation of end-to-end customer journeys, improving response accuracy, turnaround time, service quality, and operational efficiency.• I have closely partnered with senior business and functional leaders to ensure digital investments align with customer experience, efficiency, risk, and governance priorities.• I have overseen end-to-end program governance, including vendor strategy, platform selection, delivery execution, and regulatory compliance for high-impact initiatives.

Education

Institute for Technology and Management
Master of Business Administration (M.B.A.), Finance
2002 — 2004
NIIT (Mumbai)
GNIIT (Graduation From NIIT), Computer Software Engineering
1997 — 2000

Contact information

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Work email
•••••@hdfc.bank.in
Personal email
•••••@•••••.com
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Current company

HDFC Bank

Banking · 216K employees · Mumbai, Maharashtra, India

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

hdfc.bank.in

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About Shweta Singh

Experience

Digital Banking

Education

Institute for Technology and Management

NIIT (Mumbai)

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