Shweta Yadav
Network Engineer || AZ-900 certified || Actively looking for a job
- Role
- Noc at Ericsson
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shweta Yadav
To handle all fronted issues from end user. • Monitoring and analysis on network through different monitoring tools. • Responsible to address customer complaints under SLA. • Work on repeated cases under service improvement program to avoid multiple complaints for same issue. • Optimize performance by analysing daily outages and CRQ. • Discuss challenges which are out of sla. • Provided network support services for devices such as hubs, bridges, routers and other hardware. • Provided detailed network diagrams, process flow charts and procedural guidelines. •Tools- Grafana, Cacti, NCE-TX, NCE-IP, BMC Helix, Cacti, One FM, Vinca & VIOLA, MSDP, Blue Tree, Site Access, TRT Web, WFM.Fault Surveillance of MSS/MBC/MGW/STP, Volte and IMS Nodes (CSCF, MTAS, SBG, HSS, SIP) Operation, Maintenance & trouble shooting of the APZ/APT part of MSS/BSC/MBC/HLR-FE. • End to End resolution of tickets and basic L1 troubleshooting and fault management.• Troubleshooting of various customer service, follow up and escalation handling • Monitor the business impact being caused and work towards to reduce the impact. • Open Technical and management /Customer Bridge and drive the meetings. • Performing routine procedures on various network elements viz. routine backup & Health check-up of the MSS/MBC/HLR/BSC/RNC. • Send outage communication to Customer / Ericsson management as per documented frequency. • Tools- OSS-Core Ericsson, BMC Remedy, Citrix, MSDP Tool, Netcool, Proptima, Magnet, Refit, Site Scan, SMCM tools
Experience
Noc
Sep 2021 — Present · Noida, IN
Education
GLA University
Bachelor of Technology - BTech
2016 — 2020
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