Shweta Thakur
Team Leader || Taskus
- Role
- Team Lead at TaskUs
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Team Lead
Apr 2024 — Present
Managing the day-to-day operations of the team. Managed team performance, streamlined workflows, and ensured high-quality deliverables aligned with client expectations. Coaching and Training - Team members, coaching, monitoring, and training to enhance their skill set, product knowledge, and customer service capabilities. Maintaining quality standards and conducting frequent quality audits to identify improvement areas, and provide feedback to agents. Managed campaign reporting using Power BI, prepared WBR of the campaign to track the progress. Conducted team meetings to ensure expedient communication of relevant information, and as an open forum for input. Schedule and organize team activities. Assigning tasks, projects and client assignments based on each team member\'s skill set and workload capabilities. Communicate expectations to employees and provide timely updates.
Education
Govt. Girls P.G. (Auto) College, Sagar
Bachelor's Degree, Business/Commerce, General
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