Shweta Srivastava
Service Delivery Manager @Syncd Global Solutions
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WORK HISTORY
Service Delivery Manager @Syncd Global Solutions
EDUCATION
Panjab University, Chandigarh
M.sc, Zoology/Animal Biology
ABOUT SHWETA SRIVASTAVA
Senior Operations & Service Delivery Leader with 9+ years of experience across US Healthcare, Medical Documentation, Quality Governance.Proven track record in stabilizing and scaling operations, strengthening SLA & TAT adherence, improving quality frameworks, and leading high-performing teams in regulated, client-driven environments.Core Expertise:• Service Delivery & SLA Management• Operational KPIs & Performance Management• Client & Stakeholder Communication• US Healthcare Operations• Quality Assurance & Governance• Workforce & Capacity Planning• Vendor ManagementBackground in Medical Scribing provides strong contextual understanding of provider workflows, documentation accuracy, compliance requirements, and downstream revenue cycle impact.Currently pursuing PMP and advancing expertise in Lean Six Sigma (Black Belt).
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