Shweta Singh

Analytics Solutions Associate - Jpmorgan & Chase @JPMorganChase

Bengaluru, IN

Led requirements gathering sessions with internal stakeholders and customers to defne sales tools adoption metrics and usage reporting. Documented detailed business requirements and user stories for development teams. • Managed a portfolio of data-driven projects to analyze adoption rates and improve front-offce productivity. • Utilized tools like Matomo, Salesforce, Seismic, Alteryx and Tableau to generate weekly reports and KPIs on tools usage, customer satisfaction, and feature requests, providing actionable insights to the Management team. • Provided actionable insights to the leadership team through data-driven reports, highlighting key trends in product usage, customer satisfaction, and feature requests to inform strategic decision-making. • Shared performance reports of bankers with segment and regional heads, providing detailed insights to support performance evaluation and decision-making. • Participated in customer training sessions, created knowledge base articles, and provided tier-2 support to improve front-offce effciency by promoting the adoption of best practices.