Shweta Raj
Transaction Monitoring @SBI Card
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WORK HISTORY
Transaction Monitoring @SBI Card
Position ResponsibilitiesCore DeliverablesDeliver Monitoring agreed Quantity, Quality & on-timeEnsure 100% DRR achieved on monthly basisEnsure Feedback & Service recovery work with limited supervision primarily for accomplishing assigned tasks.Become Subject Matter Expert (SME) for processesMIS & Audit/ Monitoring ReportingAnalysis and publishing of agreed MIS for frontline & Supervisors/SMEEnsure accuracy and timeliness of MIS/other ReportsCSA report cards - trend of qualitySupport other regular MIS/Data/Dashboard needsIdentify process improvement opportunities & helping business to fix the same throught detailed RCA & follow correction & corrective approachMeasures of Success (Define the Outcomes expected of the role)100% Adherence to Monitoring SLA-Quantity, Quality & TAT% error rectificationProcess Improvement/ simplification
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