Shweta Kamble
Inside Product Specialist || Ex Inflight Manager
- Role
- Account Manager at Dell Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shweta Kamble
I’m a B2B Sales Executive and Client Strategy Leader with 12 years of experience driving…
Experience
Account Manager
Nov 2021 — Present · Gurugram, IN
Managed comprehensive client relationships and provided tailored service delivery support to B2B clients, optimizing the full-service lifecycle from onboarding to ongoing post-delivery support, and retention.• Designed and implemented actionable service delivery strategies to enhance operational efficiency and customer satisfaction, leveraging CRM tools and advanced data analytics (Excel, Power BI) for service performance analysis, resource allocation, and continuous improvement.• Managed email marketing campaigns and executed high-impact outbound sales activities for both B2B and B2C segments by outsourcing them to specialized teams.• Served as the primary SPOC (Single Point of Contact) between sales, service, and cross-functional teams, ensuring seamless communication flow and workflow optimization to facilitate efficient issue resolution and service delivery.• Conducted Customer Satisfaction Surveys by engaging with the client team through weekly and monthly calls, to identify client challenges and assess service performance.• Mentored and onboard new service delivery team members, providing coaching, process orientation, and supporting ongoing team development to strengthen overall service performance and expertise.• Developed and delivered data-driven reports, dashboards, presentations for management, quarter reviews, handling PMRs and audits, supporting strategic decision-making focused on service quality and operational efficiency.• Managed client relationships in key international markets, spanning Australia, New Zealand, Singapore, Malaysia, the U.S, Canada, and India
Education
University of Mumbai
Bachelor of Arts - BA, English Literature (British and Commonwealth)
2012 — 2015
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