Shweta Jain
Director - Order Management & Billing , Revenue & Deal Operations at Gartner
- Role
- Director - Order Management & Billing at Gartner
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shweta Jain
A dynamic professional with nearly 20 years of experience who is hardworking, organized and equipped with excellent communication and customer service & team management skills in the field of Billing Operations, Process Transition, People Management & Stakeholder Management. A result-oriented leader with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance. Proficient at running successful process operations & experience of developing procedures, service standards for business excellence. Demonstrative excellence in planning, migrating, transitioning and managing several successful processes with involvement in technological updation. Experience in functioning as an escalation gate to resolve critical issues of the team members. Possesses excellent analytical, observational, interpersonal, communication & organisational skills with proven abilities in process excellence with high emphasis on accuracy and quality.• Extensive understanding of Finance Operations: Contracts & Order Management, Billing and Service Delivery, Order to Cash • Exposure to Global operations across APAC, EMEA, UK, US & Cananda• In Depth Knowledge & Experience of Process Transitions & Project Handling and Change Management• Strong People management experience in handling Team operations & stakeholder management• Strong MS-Excel/Word & Power point knowledge • Working Knowledge of Systems – Kenan, OHS, SAP, Salesforce, Oracle, Xtrac, Siebel, Sharepoint,D&B,Power BI
Experience
Director - Order Management & Billing
Jun 2024 — Present · Gurugram, IN
Education
SriRam College of commerce (SRCC) - Delhi University
M.COM, Finance and Financial Management Services
2002 — 2004
Institute of Financial Services , London
CeFA, Insurance
Gargi College
B.COM
1999
Aptech Institute
Higher Diploma in Software Engineering, Java,VB,RDBMS
2001 — 2003
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