Shweta B.
Open for opportunity | Customer support Representative| Inbound Process Specialist for 🇺🇲 and 🇬🇧
- Role
- Customer Relationship Manager at Policybazaar.com
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shweta B.
Customer Support Representative (CSR) • Being the one point of contact between the customer and the brand. • Maintaining the customer satisfaction skills like customer requirements, queries, and guiding the customer in best way possible. • Handling large amount of queries and solutions. • Guiding and assisting others (Mentor) • Managing the callbacks and other tech related issues • Working according to guidelines and managing escalations Technical Support Representative (TSR) • Processing Orders • Solving Queries of Customers • Helping customers by providing solutions by maintaining contact between them and company • Maintaining the quality based on the feedback Learning: Customer Satisfaction, Order management, Product knowledge Data Labelling Data Modelling. Data Entry. Data Management Data Cleaning(worked for preparing A.I based softwares). Data Annotation Skills used - Organisational skills, Team Work, Dos, Computer Vision Skills: Client Requirements Skilled Multi-tasker
Experience
Customer Relationship Manager
Aug 2024 — Present · Gurugram, IN
Education
Govt. V.Y.T.PG. Autonomous College Durg
8.4
2021 — 2022
Dr. C. V. Raman University, Kota Bilaspur
Diploma in computer application
Maitri Vidya Niketan
12th
2016 — 2017
Kalyan P.G. College Sector 7 Bhilai
Bachelor of Commerce - B.Com
2018 — 2020
Govt. V.Y.T.PG. Autonomous College - India
Master's degree
2020 — 2022
Maitri Vidya Niketan EMSSS Risali sector
10th
2014 — 2015
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