Shweta Agrawal
Service Excellence Manager @Tata CLiQ Fashion
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WORK HISTORY
Service Excellence Manager @Tata CLiQ Fashion
Results-oriented Customer Experience professional with over 15 years of expertise in enhancing digital shopping journeys and optimizing customer engagement within the e-commerce ecosystem. Proven track record in implementing AI-driven solutions, chatbot integrations, and digital process enhancements that improve satisfaction, retention, and loyalty. Adept at leveraging data analytics, user behavior insights, and journey mapping to deliver seamless online shopping experiences. Skilled in leading User Acceptance Testing (UAT), omnichannel experience optimization, and cross-functional collaboration to ensure consistent brand voice and superior service delivery across platforms.
EDUCATION
University of Mumbai
Bachelor of Commerce - BCom, Business/Commerce, General
SKILLS
ABOUT SHWETA AGRAWAL
Results-oriented Customer Experience (CX) professional with over 15 years of expertise in…
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