Shivam Kapoor
Customer Success Leader @ Wayground (formerly Quizizz) | Ex - Gainsight, Freshworks, Innovaccer
- Role
- Associate Director, Customer Success at Wayground (formerly Quizizz)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shivam Kapoor
As a dynamic SaaS professional, I bring extensive experience in Customer Success, Sales, and Revenue Operations to drive organizational growth and customer satisfaction. I have a proven track record of managing multimillion-dollar ARR portfolios and implementing innovative strategies that optimize product adoption, NPS, CSAT, and more.My expertise spans across CRM management, Tech Stack administration, forecasting, and reporting revenue, as well as devising scalable processes to improve cross-selling, upselling, and customer retention. I am adept at collaborating with cross-functional teams, including Biz Ops, Product, Marketing, Sales, and Engineering, to deliver exceptional results.
Experience
Associate Director, Customer Success
Jan 2025 — Present · Bengaluru, IN
Education
Visvesvaraya Technological University
Bachelor of Engineering (BE), Computer Science
2012 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.