Shuyun Yu
Digital Support of Customer Care Operations @Air Liquide
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WORK HISTORY
Digital Support of Customer Care Operations @Air Liquide
Paris, FR
AI-Driven Customer Care Process Automation Project- Analyzed 100k+ system triggers within SAP using AI-based pattern analysis to identify redundant validations and process inefficiencies. Streamlined workflows, reducing manual order processing time by 10% and improving operational throughput- Designed new operational workflows, SOPs and training guides to support the deployment of automation solutions and improve internal user efficiency.Business Process Optimization & Standardization- Conducted operational process audits with business managers and data scientists across international affiliates, identifying synchronization gaps and defining optimization road-maps.KPI & Dashboard Development- Collaborated with customer care and digital team to define key operational KPIs and build Power BI dashboards to track after-sales service performance.
EDUCATION
Lycée Max Linder
Exchange Student
ESCP Business School
MSc
輔仁大學
Bachelor's degree
SPJIMR SP Jain Institute of Management & Research
International Seminar
ABOUT SHUYUN YU
Étudiante en Master à l’ESCP Business School avec trois ans d\'expérience professionnelle dans l\'industrie IT en tant que International key account manager. Je souhaite postuler chef de produit / chef de projet. Dotée d\'une expertise en gestion de projets internationaux et en vente internationale, je suis déterminée à contribuer efficacement à des projets innovants. Chinois langue maternelle, anglais et français courants.
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