Shuyang Meng
Analyst at National Grid | MBA Candidate at University of Illinois
- Role
- Analyst, Customer Strategy at National Grid
- Location
- Concord, NH, US
- LinkedIn followers
- 500 followers
Experience
Analyst, Customer Strategy
Jul 2023 — Present · Northborough, MA, US
Analyzing and translating raw quantitative and qualitative data into digestible takeaways to inform relative stakeholders on key areas of improvement Providing timely accurate and tidy data updates on decks and reports to senior management Managing team data repository and ensuring UX on intracompany website using Unily Conducting research on industry best practices to educate and inform relevant stakeholders on ever-changing customer standards and expectations in the dynamic energy industry Procuring survey data using Qualtrics and providing routine data analyses to stakeholders engaged in various projects across the company in compliance with regulatory rules Establishing strong relations with stakeholders, as well as presenting the business case on the importance of customer experience for the promotion of a customer centric culture
Education
Boston College
Bachelor of Arts - BA, Econometrics and Quantitative Economics
University of Illinois Urbana-Champaign
Master of Business Administration - MBA
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