Shuva D.
Senior Operations Leader | Driving Excellence in Customer Experience, Process Optimization & Team Performance
- Role
- Senior Manager Operations at IGT Solutions
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Shuva D.
Strategic and results-driven Operations Leader with 17+ years of experience driving excellence across Customer Service, Data Annotation, and Content Moderation. Skilled at leading high-performing teams, optimizing processes, and delivering measurable improvements in customer experience, quality, and operational efficiency. I bring a proven track record of steering complex operations, building strong stakeholder relationships, and fostering a culture of engagement, growth, and accountability. My leadership style blends data-driven decision-making with a people-first approach, ensuring sustainable performance gains and long-term business impact. Core strengths include: Operations Management & Process Optimization Customer Experience (CX) Strategy & Quality Management Workforce Planning & Performance Management Change Management & Continuous Improvement Stakeholder Collaboration & Escalation Resolution I thrive in dynamic, fast-paced environments where innovation meets execution, and I am passionate about empowering teams to consistently exceed expectations.
Experience
Senior Manager Operations
Nov 2024 — Present · Gurugram, IN
Leading end-to-end operations of Customer Service, Data Annotation, and Content Moderation functions. Driving performance, quality, and customer experience through strategic leadership and cross-functional collaboration.Highlights:Steering daily operations to consistently exceed client expectations and service standards.Streamlining workflows to enhance quality, efficiency, and first-contact resolution.Optimizing workforce management, resource planning, and SLA compliance.Fostering a high-performance culture focused on engagement, growth, and continuous improvement.Collaborating with stakeholders to resolve escalations and implement sustainable process improvements.
Education
University of Calcutta
B.Com
1997 — 2000
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