Shushant Tiwari
Team Leader at Teleperformance | Proven leadership in team management
- Role
- Team Leader at TP
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Shushant Tiwari
Teleperformance leverages collaborative leadership to manage a team of 20+ people, ensuring optimal service levels, enhanced quality metrics, and improved NPS scores. The team focuses on delivering exceptional customer experiences, contributing to high satisfaction and return rates. With a B.Com from Delhi University, expertise spans team management, training, and negotiation. A commitment to fostering productivity and aligning with organizational goals motivates teams to exceed client expectations and deliver measurable outcomes.
Experience
Team Leader
Jan 2024 — Present · Gurugram, IN
Managing a team of 20+ people.Proven leadership qualities in managing and exceeding client expectations with regard to service levels, Line Adherence, business KPIs, quality scores and NPS Scores.Support & direction on customer support needs and ensuring optimum levels of performance, productivity and quality.Worked to achieve high customer satisfaction rates by providing optimal customer service.Helped to increase customer return rates by providing excellent customer service at all time
Education
Delhi University
B.com, Business Administration and Management, General
2018 — 2021
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