Shupriya Kumar Nath
Cloud Support Engineer @Amazon Web Services (AWS)
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WORK HISTORY
Cloud Support Engineer @Amazon Web Services (AWS)
Toronto, ON, CA
EDUCATION
Engineering University Higher Secondary School
H.S.C.
University of Dhaka
Masters in Business Administration
Motijheel Model High School
S.S.C.
American International University-Bangladesh
Bachelor of Science
SKILLS
ABOUT SHUPRIYA KUMAR NATH
With over 14 years of experience in the media and telecommunications industry, including roles in video streaming, technology operations, service performance, product solutions, and customer service, I am a skilled professional with expertise in ensuring end-to-end service delivery, managing vendor relationships, and enhancing customer experience. I have a proven track record of overseeing technology partners, managing partner governance meetings, and ensuring adherence to SLAs and KPIs. I have extensive experience in KPI monitoring, chronic issue identification, and resolution, and preparing performance reports. I have demonstrated proficiency in scoping and delivering technical and functional solutions, including successful evaluation and implementation of SaaS and cloud platform offerings, while consistently meeting implementation timelines. With a customer-centric approach, I have excelled in providing quality customer service, capturing customer insights, and maintaining targeted KPIs, thus enhancing brand image.
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