Shun Yanagishita
Customer Success Enthusiast | Education Advocate | Relationship Builder | EdTech
- Role
- Customer Success Manager at Terra Dotta
- Location
- Eugene, OR, US
- LinkedIn followers
- 500 followers
About Shun Yanagishita
I\'m a people-focused professional with 20 years of experience developing and managing strategic relationships with individuals, learning institutions, and community partners to establish long-lasting partnerships that support the advancement of educational missions. My colleagues know me as a natural hands-on leader with an exceptional ability to dissect broad objectives into strategies that deliver tangible results and establish sustainable relationships with customers built on trust and loyalty.Areas of Expertise:Customer Success Strategies, Onboarding & Training, Partnership Management, Process Improvement, Project Management, Risk Management, Sales Strategies, Team Building
Experience
Customer Success Manager
Sep 2023 — Present
Manage a portfolio of 75+ domestic and international university partners, generating over $2M in annual recurring revenue (ARR). Maintain a 105% net retention rate by proactively engaging partners, communicating with clarity, and delivering strategic, value-driven support.Provide training and support to clients on the features and benefits of the software, which results in improved student experience and outcomes.Represent Terra Dotta at national and international conferences to build relationships and promote organizational initiatives.
Education
University of Oregon
Bachelor of Arts (BA), International Studies & Anthropology
1999 — 2003
University of Oregon
Master of Public Administration (MPA), Public, Policy & Management w/ Nonprofit Management Concentration
Skills
- Program Management
- Research
- Nonprofits
- Volunteer Management
- International Education
- Higher Education
- Community Outreach
- Community Development
- Program Development
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