Shumin Hao
Workday Business Analyst @Deloitte
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WORK HISTORY
Workday Business Analyst @Deloitte
Perform extensive analysis of functional requirements for proposed enhancements to existing configurations and their impact on end users, and translating these into detailed design specification documents•AMS support for multiple clients (HCM, Adaptive Planning, Compensation, Reporting)•Delivered comprehensive training and ongoing support to employees and managers, with an emphasis on HR services and Workday functionality. Created intuitive training materials to enhance system adoption and improve operational efficiency.•Utilized ServiceNow CRM and Workday to resolve complex HR inquiries, manage AMS tickets across different modules, and troubleshoot system-related issues. Documented and escalated tickets as necessary to meet service level agreements (SLAs).
EDUCATION
Ivey Business School at Western University
Master of Science - MS, International Business
CEMS - The Global Alliance in Management Education
Master in Management, International Management
York University
Bachelor of Commerce - BCom, Human Resources Management
ABOUT SHUMIN HAO
Solution driven workday analyst in Deloitte’s Operate Human Capital practice with 3 +…
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