Shumali Bajpai

About Shumali Bajpai

With seven years of dedicated experience in the pharmaceutical/life sciences and IT industry, I am a motivated and customer-focused professional adept at sales, account management, and SaaS technology. I bring a robust understanding of customer success and business development workflows, evidenced by my successful expansion of sales areas and revenue growth in drug discovery, biotech, and IT sectors. Thriving in competitive environments, my exceptional networking, communication, and interpersonal skills have consistently delivered positive outcomes. As a Customer Success Manager, my expertise lies in problem-solving and communication, with a goal to apply the best practices of customer success to optimize company operations and drive prosperity. Leveraging strong organizational, analytical, and negotiation abilities, I am committed to contributing to a business\'s long-term success. Collaborating seamlessly with cross-functional teams, I not only meet but exceed client needs, fostering enduring relationships and ensuring client satisfaction. Additionally, my academic achievements include a master\'s degree in applied microbiology and a certificate in sales management from Kellogg Executive Education, further enhancing both my domain knowledge and professional skills.

Experience

1. Account Executive

   Maino.ai

   Jun 2025 — Present · Bengaluru, IN

Education

• Vellore Institute of Technology

  Master's degree, Microbiology, General

• Amity University, Lucknow

  Bachelor of Engineering (BEng), Biotechnology

  2008 — 2012