Shumaila Naaz

Customer Support Executive @Tech Mahindra

Agra, IN

As a customer support executive (CSE) manage a customer support team, overseas the customer service process, and resolve customer problems. They may also be responsible for communication CSEs should be able to communicate in the company\'s language and understand their needs. They was provide clear and concise information and avoid mumbling or being rude. Quality assurance surveys with customers and provide feedback to the staff. Customer satisfaction CSEs may develop and implement strategies to ensure high-level of customer satisfaction.

St.johns college agra

Master's degree