Shu Lor

Experience

1. Desktop Analyst

   Health Partners

   Apr 2018 — Present · Richfield, MN, US

   Provide daily technical support for end users and clients at IT site, clinics, and hospitals.• Perform scheduled hardware and software installations for all staff and end users.• Retire computing devices properly and securely with respects to HIPAA compliance.• Utilize specific protocols to reimage Windows 7 and Windows 10 computing devices.• Troubleshoot hardware and software problems and document fix in ticketing system.• Maintain communication with various departments to ensure all needs are satisfied.• Reimage and configure desktop and laptop machines for Quality Assurance Laboratory.• Provide 24-hour on-call support for clinics and hospitals on a rotating shift basis.

Education

• East Burke High School

  High School Diploma

  2004 — 2008

• University of North Carolina at Greensboro

  Bachelor's of Science, Business Administration/ Human Resource

  2008 — 2012

Skills

• Nonprofits
• Video Editing
• Audio Post Production
• Webex
• Cisco Telepresence
• Conference Coordination
• Always Willing to Learn
• Sound Analytical Skills
• English to Hmong Translation
• Premiere
• Sony Vegas Video
• Audio Conferencing
• Public Speaking
• Outstanding Interpersonal Communication Skills
• Cakewalk Sonar
• Pro Tools
• High Professional Demeanor
• Social Media
• Research
• Microsoft Word
• Dedicated Professional
• Microsoft Office
• Adobe Premiere
• Customer Service
• English
• Avid Pro Tools
• Hmong Linguistics
• Event Planning
• Professional Audio
• Audio Processing
• Audio Engineering