Shuler Littleton

About Shuler Littleton

As an individual, I have a passion for existing in the gaps between parts, in this case, Finance and Information Technology. Technology Business Management (TBM) is a value management framework for decision-making by CIOs, CTOs, CFO, and the team. TBM defines the tools, processes, data, and people needed to manage the business of technology.Using this TBM Taxonomy paired with Apptio software (SaaS) I help organizations implement industry-standard principles that allow business units, IT units, and financial decision-makers to speak the same language and make efficient IT decisions at a moment\'s notice. Business and technology consultant experienced in configuring and implementing SaaS solutions for our customers. An integrator between business needs and technology solutions, directly impacting the value realized by our customers and the ultimate success of the relationship. Working closely with customer executive leadership and technical resources to ingest the proper data and integrate it with standard FinOps/TBM methodology. Working with REST API Solutions, Postman Aficionado.Worked to create InfoSec and ISO compliant architecture that supports business capabilities. Advised on Tag management strategies and business process that forms good FinOps practice. Cloud Platform Integration Experience: AWS, GCP, Azure, Oracle, IBM, Alibaba, DigitalOceanPlatform Integration Experience: Apptio (Cost Transparency/TBM Studio/Cloudability/TargetProcess), ServiceNow, SAP, NetSuite, Microsoft Various, LeanIX, VCenter, Workday, Oracle ERP, Oracle Hyperion, MuleSoft, etc. Technology Integration Experience: Database (Cloud/OnPrem), File Systems, SFTP, REST, Windows ShareSSO Configuration | Any Customer Provider -> PingFedTechnology Business Management (TBM)| ITIL Developer | DR/BC Planning | Networking | Security | ITSMITIL V4 Foundations | CAPMAWS Certified Cloud PractitionerMicrosoft Azure Fundamentals Google Cloud Digital LeaderFinOpsNetSuite Data AutomationCost Transparency TBM StudioDatalinkTarget ProcessCloudabilityITPCampbell University - Alumni Board of Directors

Experience

1. Manager - Delivery Practice Leader, Automation

   IBM

   Sep 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Delivery Practice Leader | IBM | Apptio | CloudabilityLead and manage a team of consultants and TAMs, focusing on AI integration within customer success, cloud implementation, and FinOps initiatives.Promote a team culture aligned with Apptio values, emphasizing accountability, collaboration, diversity, and innovation in AI-driven solutions.Drive successful delivery of complex technical solutions with an emphasis on AI-powered efficiencies, cloud architecture, and FinOps best practices.Handle key administrative tasks such as timesheets, expense reports, and performance forecasting while ensuring alignment with cloud and AI-based projects.Mentor and support individual career development through coaching and performance reviews, with a focus on leveraging AI and cloud technologies in customer success.Address consultant concerns from internal stakeholders or customers, including AI integration, governance, scope management, and escalations for cloud-based solutions.Collaborate with leadership to effectively staff and engage with new customers, driving utilization targets in cloud, AI, and FinOps projects.Ensure high-quality technical deliverables that incorporate AI for system performance, usability, and meeting client’s business objectives in cloud environments.Provide feedback and innovative ideas to improve delivery methodologies through AI tools, FinOps strategies, and cloud technologies, reducing time-to-value.Support sales efforts by providing AI-driven estimates and timelines for custom cloud solutions and FinOps engagements.Collaborate across departments to resolve customer issues, ensuring seamless integration of AI, cloud, and FinOps practices.Manage and develop talent through feedback and AI-powered learning, hiring for cloud and FinOps expertise, and ensuring quick productivity for new hires.Lead continuous improvement initiatives for AI integration, cloud technology adoption, and FinOps processes in recruiting, hiring, and onboarding.

Education

• Penn State University

  Master of Artificial Intelligence, Artificial Intelligence

• The Graduate School at UNC Pembroke

  Master of Business Administration - MBA, Business Analytics

  2019 — 2020

• Campbell University

  Bachelor of Science - BS, Economics

  2014 — 2018