Anup Shukla

About Anup Shukla

MBA, PMP, CSM, ITIL, AIGP, FINOPS, Cloud Migration, Security + I specialize in AI Governance, leading enterprise-scale technology transformations, Application Modernization, AI-driven ITSM, cloud migrations, and Pega Infinity Migration.I Build and succeed within AmbiguityI Influence Technical, Product, business and SVP level stakeholders and Navigate in Agile framework with measurable successful stories.

Experience

1. Tech Manager

   American Express

   Sep 2015 — Present · Pembroke Pines, FL, US

   Functions as a service FAAS Modernization of user environment-AIOPS: Synthetic monitoring for user/ 140 server environment-Improved Next Best Action for user environment using predictive and sentiment analysis -Azure Gen AI and service now AI based analysis of call recording history to develop more customer insights-Enterprise-Scale Pega Migration: Led end-to-end technical project management for critical Pega platform uplift and migration, successfully transforming servicing portals spanning 300+ customer journeys across 35 global markets, resulting in improved system performance and customer satisfaction-Cloud Transformation Leadership: Spearheaded large-scale cloud migration project, transitioning 100+ applications from traditional monolithic architecture to Function-as-a-Service (FaaS), delivering enhanced scalability, reduced operational costs, and improved development agility-Cross-Functional Database Migration: Successfully migrated 17 Pega applications from DB2 to Oracle environment, coordinating complex technical integration between Amex development teams, infrastructure, network teams, QA, and 51 external partners with zero service disruption-Platform Modernization:Infrastructure Technical Project Manager for mission-critical communication platform upgrade, effectively managing diverse cross-functional teams to deliver on-time implementation while maintaining system availability-Agile Development Leadership: Facilitated strategic daily and weekly meetings with development and product teams, overseeing code reviews and change management processes that maintained code quality while accelerating release cycles-Global Team Leadership: Delivered zero-defect releases through rigorous change management protocols for Amex Pega ecosystem while effectively leading, influencing, and managing distributed teams across US, nearshore, and offshore locations.

Education

• Rajeshwar Vidyalaya

  Middle School, MP State Board

  1984 — 1989

• Devi Ahilya Vishwavidyalaya

  MBA, Information Systems and HA

  1995 — 1999

• Sri Sathya Sai Vidya Vihar

  AISSC, CBSE

  1990 — 1992

Skills

• IT Operations
• Cloud Computing
• Vendor Management
• IT Strategy
• Project Planning
• Management
• Project Management
• Outsourcing
• Pre-Sales
• Infrastructure
• Service Delivery
• Business Analysis
• Telecommunications
• Team Management
• Security
• Enterprise Architecture
• Troubleshooting
• Voip
• Data Center
• Networking
• Cisco Technologies
• Pmp
• Itil
• Solution Architecture
• Cisco Systems Products