Gaurav Shukla
Regional Head of Operations @Meta
Signup · Get unlimited contacts
WORK HISTORY
Regional Head of Operations @Meta
London, GB
Lead and mentor the risk operations org of 40+ individual contributors and managers across EMEA and APAC to drive improvements in the customer service operations for organic and paid users of the platform. Directing the team by designing efficient and scalable org structure, operationalizing strategies that are agile enough for the ever changing fast-paced tech environment and setting up systems for advertiser support, regulatory compliance and advancing the development and adoption of internal AI tools and products. • Driving continuous improvement through implementation of the global KPIs framework to increase efficiency, effectiveness and Performance of workflows- leading a cross-functional working group with engineering, data science and workforce management to develop and implement the organizational strategy to measure and improve the key business processes, risk readiness, Ops KPIs and demand-supply management for critical workflows. • Leading organizational strategy for a unified risk prioritization, mitigation and insights management protocol to influence the engineering and product roadmap. Directing a cross-organizational program team in developing strategies and frameworks to unify efforts in managing risks and capitalize on AI opportunities, streamlining efforts through a programmatic approach. This program provides targeted intelligence to influence Product and Engineering teams, and guides their investment priorities in critical safety and regulatory areas.
EDUCATION
Jaypee University of Information Technology
B.tech, computer Science
Kingstown College
Postgraduate Diploma, Executive Coaching and Mentorship
Jaypee Business School
Master of Business Administration (MBA) (Integrated), Marketing & Finance
SKILLS
ABOUT GAURAV SHUKLA
High-Performing Operations & Trust and Safety Leader | AI Enablement & Risk ManagementStrategic Operations Leader with 15+ years of experience scaling global teams, driving operational excellence, and enhancing user safety and advertiser integrity. Proven expertise in managing diverse, fast-paced Trust & Safety and advertiser support operations across APAC, EMEA, and North America. Adept at innovating growth strategies and leveraging AI tools to support billions of users while mitigating risks and preventing revenue loss.Strategic Execution & Process OptimizationSelf-driven expert in implementing scaled operational solutions and driving measurable improvements across large-scale organizational systems. Skilled in executing cost efficiencies through structured problem-solving, data-driven decision-making, and cross-functional collaboration. Consistently enhances product development and operational protocols amidst changing business environments, influencing engineering roadmaps to achieve operational excellence.AI Integration & AutomationPioneering responsible AI adoption within operational workflows by identifying high-friction processes and embedding practical automation. Experienced in piloting AI-assisted playbooks, standardizing prompts, and establishing clear governance for quality, privacy, and escalation. Dedicated to upskilling managers and individual contributors to ensure AI is both useful and safe in day-to-day execution.Global Leadership & Change ManagementAccomplished in leading change management initiatives and developing high-performing global teams to deliver on strategic priorities. Background spans diverse business functions, including sales, web commerce, and product support, with a core focus on process optimization, revenue generation, online user safety, and content risk management. Committed to improving the experience for an expanding community of users and advertisers.Core Competencies:•AI Enablement & Process Automation•Global Operations Management•Trust & Safety Operations•Regulatory Risk Management•Change Management & Process Improvement•People Development & Career Coaching•Sales & Revenue Support•Executive Communication & Cross-Functional Leadership
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.