Shuja Naik

About Shuja Naik

With over ten years of experience in product management, I am passionate about creating and scaling innovative products that leverage technology to solve customer problems and deliver value. Currently, I am building Generative AI powered experiences for Freshworks products. As part of my role, I collaborate with cross-functional teams, including engineering, design, data science, and marketing, to ideate, prioritize, and launch AI/ML solutions that enhance user experience, retention, and engagement. I am also a member of Reforge, where I participate in cohorts and learn from the best practices and frameworks of leading product experts in the industry. Previously, I was a director of product management at OYO, where I managed a team of product managers and oversaw the end-to-end product development and launch of OYO\'s platform products spanning consumer, merchant and revenue management. My core competencies are technology products, user-centric design, data-driven decision making, agile methodology, and stakeholder management. My mission is to build AI-first products that empower businesses and users to achieve their goals and exceed their expectations. I am always eager to learn new skills, explore new domains, and challenge myself to grow as a product leader.

Experience

1. Principal Product Manager

   Linkedin

   Feb 2026 — Present

Education

• Birla Institute of Technology and Science, Pilani

  Bachelor of Engineering (BE) (Hons), Computer Science

  2010 — 2014

Skills

• Unified Communications
• Powerpoint
• Java
• Informix
• Html
• C
• Programming
• Algorithms
• Sql
• Python
• Customer Relationship Management (Crm)
• Data Structures
• Operating Systems
• Mysql
• Reporting & Analysis
• Crm
• Analysis