Shuchi Chadah
Customer Success (Premium Support Consultant) & Trainer I SaaS I Quality Auditor | Toastmasters LinkedIn Orators Club of India (LOCI),EF SET English C2 Certificate
- Role
- Premium Support Consultant Ii (Customer Success) & Trainer at Linkedin
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Shuchi Chadah
I am a Customer Success (Premium Support) Consultant II and Trainer at LinkedIn with over 12 years of experience in Customer Service, Upselling/Cross-selling, People Management, Operations, and E-Commerce in SaaS. I have a strong track record in Customer Success, where I spent years in polishing my skills to ensure delivery of quality service, and have gained invaluable experience working in high-growth environments such as ICICI Bank, LinkedIn and Amazon. Throughout my career, I have focused on understanding and addressing customer needs, while collaborating with cross-functional teams to implement customer-centric solutions and improve the overall customer experience. My diverse background spans across industries such as Banking, E-Commerce, and SaaS, with a focus on operational excellence, customer support, and continuous improvement. I am passionate about learning new skills, taking on challenges, and consistently striving to deliver the best possible experience for customers. I am now seeking to apply my expertise in customer-centric solutions and operational leadership as an Associate Customer Success Manager to contribute to customer retention, product adoption, and long-term satisfaction.
Experience
Premium Support Consultant Ii (Customer Success) & Trainer
Jan 2025 — Present · Bengaluru, IN
Education
Amity University, Greater Noida Campus
German Language, Marketing
2008 — 2010
Amity University, Greater Noida Campus
MBA
2008 — 2010
Amity University, Greater Noida Campus
Behavioural Science Course
2008 — 2010
Goethe Institut Indien
B2.2, German Language and Literature
2015 — 2017
BSI Training Academy
Six Sigma Green Belt
2010 — 2010
Skills
- Nonprofits
- Competitive Analysis
- Competitive Intelligence
- Biotechnology
- Management Information Systems (Mis)
- Microsoft Office
- Management
- Research
- Analytics
- Training
- Marketing Research
- Business Development
- Business Analysis
- Risk Management
- Mis
- Customer Relationship Management (Crm)
- Accounting
- Business Strategy
- Six Sigma
- Market Research
- Project Management
- Team Management
- Analysis
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