Shuchi Kumar

Senior Customer Success Manager @Black Box Intelligence

Chicago, IL, US
MOBILE NUMBERS
+18•••••••98

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WORK HISTORY

Jan 2025 — Present

Senior Customer Success Manager @Black Box Intelligence

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Black Box Intelligence empowers restaurants\' operational improvements, fueling traffic & sales.Engage guests.Measure their experience.Layer in the best restaurant financial and workforce insight to establish a precise roadmap for success.

EDUCATION

2017 — 2019

DePaul Driehaus College of Business

Master of Business Administration - MBA with distinction, Concentrations: Leadership & Change Management and Entrepreneurship

2002 — 2006

Stevenson High School

High School

2006 — 2010

University of Wisconsin-Madison

Bachelor’s Degree, Double Major: Economics & International Studies - International Political Economy

SKILLS

Microsoft OfficeManage Client RelationshipsSungard GmiCross-Functional Team LeadershipAnalysisCustomer-Focused ServiceStrategySupply Chain ManagementCommunicationPowerpointMicrosoft ExcelForecastingLeadershipCustomer ServicePlanning Budgeting & ForecastingBudgetsFinanceManagementData AnalysisRelationship BuildingProcess ImprovementOperations ManagementSapFinancial AnalysisTrainingCustomer SatisfactionProject ManagementPerformance ManagementCrm

ABOUT SHUCHI KUMAR

Throughout my 10+ years of experience in finance, operations, and client management, I have always been most energized when collaborating and building strategic relationships with clients. After graduating with an MBA from DePaul’s Kellstadt School of Business, I transitioned my career to Customer Success while bringing in my expertise in onboarding, implementation, and change management. My finance background has provided me an analytical backbone to how I approach problems, and my passion has led me to cultivate successful client relationships throughout my career. Overall, I believe my empathy and positive attitude have been key to my success.I look forward to connecting with you here on LinkedIn or you can email me at s•••••••@gmail.com.

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