Shuchi Kumar
Customer Success + Account Management I Leveraging a metrics-driven approach to build strong relationships
- Role
- Senior Customer Success Manager at Black Box Intelligence
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Shuchi Kumar
Throughout my 10+ years of experience in finance, operations, and client management, I have always been most energized when collaborating and building strategic relationships with clients. After graduating with an MBA from DePaul’s Kellstadt School of Business, I transitioned my career to Customer Success while bringing in my expertise in onboarding, implementation, and change management. My finance background has provided me an analytical backbone to how I approach problems, and my passion has led me to cultivate successful client relationships throughout my career. Overall, I believe my empathy and positive attitude have been key to my success.I look forward to connecting with you here on LinkedIn or you can email me at s•••••••@gmail.com.
Experience
Senior Customer Success Manager
Jan 2025 — Present
Black Box Intelligence empowers restaurants\' operational improvements, fueling traffic & sales.Engage guests.Measure their experience.Layer in the best restaurant financial and workforce insight to establish a precise roadmap for success.
Education
DePaul Driehaus College of Business
Master of Business Administration - MBA with distinction, Concentrations: Leadership & Change Management and Entrepreneurship
2017 — 2019
Stevenson High School
High School
2002 — 2006
University of Wisconsin-Madison
Bachelor’s Degree, Double Major: Economics & International Studies - International Political Economy
2006 — 2010
Skills
- Microsoft Office
- Manage Client Relationships
- Sungard Gmi
- Cross-Functional Team Leadership
- Analysis
- Customer-Focused Service
- Strategy
- Supply Chain Management
- Communication
- Powerpoint
- Microsoft Excel
- Forecasting
- Leadership
- Customer Service
- Planning Budgeting & Forecasting
- Budgets
- Finance
- Management
- Data Analysis
- Relationship Building
- Process Improvement
- Operations Management
- Sap
- Financial Analysis
- Training
- Customer Satisfaction
- Project Management
- Performance Management
- Crm
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