Shuchi Chhibber

Customer Success Manager @Payoneer

Bengaluru, IN

Manage and grow relationships with e-commerce sellers across India and APAC region, focusing on retention, upsell, and business success.• Support win-back and reactivation efforts for dormant accounts, contributing to incremental GMV and improved account health.• Collaborate cross-functionally (Risk, Product, Ops, Tech) to resolve issues efficiently.• Enable upsell and cross-sell of Payoneer solutions, including Working Capital, multi-currency accounts, cards, and marketplace integrations, etc• Build automated workflows and customer health triggers to streamline lifecycle management and support at scale.

St. Joseph's convent

High School

University of Mysore

Master of Business Administration (M.B.A.)

New Delhi Institute Of Management

Master of Business Administration (M.B.A.)

Apeejay College

Bachelor's Degree