Shuchi Chhibber
Fintech | Ecommerce
- Role
- Customer Success Manager at Payoneer
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Aug 2025 — Present · Bengaluru, IN
Manage and grow relationships with e-commerce sellers across India and APAC region, focusing on retention, upsell, and business success.• Support win-back and reactivation efforts for dormant accounts, contributing to incremental GMV and improved account health.• Collaborate cross-functionally (Risk, Product, Ops, Tech) to resolve issues efficiently.• Enable upsell and cross-sell of Payoneer solutions, including Working Capital, multi-currency accounts, cards, and marketplace integrations, etc• Build automated workflows and customer health triggers to streamline lifecycle management and support at scale.
Education
St. Joseph's convent
High School
1996 — 2008
University of Mysore
Master of Business Administration (M.B.A.)
2013 — 2015
New Delhi Institute Of Management
Master of Business Administration (M.B.A.)
2013 — 2015
Apeejay College
Bachelor's Degree
2010 — 2013
Skills
- Teamwork
- Team Management
- Competitive Analysis
- Marketing Communications
- Creative Writing
- Client Relations
- Powerpoint
- Microsoft Excel
- Marketing
- Analysis
- Leadership
- Marketing Strategy
- Business-to-Business (B2b)
- Research
- Capital Budgeting
- Key Account Mangement
- New Business Development
- Business Strategy
- Economics
- Microsoft Office
- Public Speaking
- Market Research
- Management
- Microsoft Word
- Customer Service
- Franchise Consulting
- Retail Sales
- Business Development
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