Shubhranshu Khilar
Team Leader @Flipkart
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WORK HISTORY
Team Leader @Flipkart
Mumbai, IN
Lead and manage team members to achieve daily operational targetsMonitor performance metrics and provide coaching & feedbackEnsure adherence to quality and process guidelinesHandle customer and process escalations effectivelyTrain and mentor new joinersDrive team productivity and continuous improvement
EDUCATION
Utkal University
Bachelor of Commerce - BCom, Accounting and Business/Management
Biju Patnaik University of Technology, Odisha
Master of Business Administration - MBA
Pattamundai College, Pattamundai,Kendrapara
Commerce, Accounting
ABOUT SHUBHRANSHU KHILAR
I am currently working as a Team Leader at Flipkart, where I oversee daily operations and lead my team to consistently achieve performance and service goals. I hold an MBA in Marketing & Finance and have a strong foundation in operations management, team leadership, and customer experience.In my current role, I focus on monitoring team performance, resolving escalations, improving productivity, and ensuring strict adherence to quality standards. I am passionate about building motivated teams and driving continuous process improvements.Previously, during my internship at Reliance Retail, I developed strong customer handling and retail sales capabilities.I am now seeking challenging opportunities in operations, team leadership, and business management where I can contribute to organizational growth while advancing my professional skills.
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