Shubhrajit Choudhury
AI Product Leader | GenAI & AgenticAI Enthusiast | Sr. Consultant - WNS | IIM Udaipur MBA\'24 | Ex- TCS
- Role
- Senior Consultant at WNS
- Location
- Udaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Shubhrajit Choudhury
Product Manager specializing in GenAI, AI, and AgenticAI-powered digital transformation…
Experience
Senior Consultant
Jul 2024 — Present · Mumbai, IN
Led GenAI and automation initiatives for airline clients, delivering $3.7M+ in savings through process and cost optimization• Created and deployed 10+ AI/AgenticAI use cases, including fare automation, refunds, audits, and CX enhancement solutions• Increased contact center efficiency by 30% using GenAI-driven knowledge tools and intelligent operations for frontline teams• Owned full product lifecycle for GenAI solutions, from use case discovery to stakeholder alignment and multi-client rollout• Standardized and implemented a Digital Maturity Framework (DMOF) used across accounts for business review discussions• Built revenue-tracking frameworks to monitor $77M+ in digital value, enabling C-level visibility and quarterly performance insights• Evaluated 24+ M&A and partnership opportunities to expand enterprise AI capabilities and solution delivery effectiveness• Designed and facilitated game-based stakeholder workshops & design thinking workshops to improve adoption of digital tools • Coordinated GenAI award submissions and secured wins across Stevie Awards, HFS Horizons, and AI Excellence Award programs• Developed GTM materials, pitch decks, and RFP responses to position GenAI offerings for new client acquisition and expansion
Education
Delhi Public School, Dhaligaon
High School Graduate
2001 — 2015
SRM University
Bachelor of Technology
2015 — 2019
Indian Institute of Management Udaipur
Master of Business Administration - MBA
2022 — 2024
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