Shubhra Singh

Account Manager @Pride Veteran Staffing Inc

Fulton, MD, US

o Act as the primary point of contact for the clients o Build and maintain strong, long-term relationships with clients, ensuring consistent engagement and satisfaction.o Understand client business needs, workforce planning, and hiring priorities.o Identify new business opportunities within existing accounts and work toward account expansion.o Collaborate with the sales team to generate leads, acquire new clients, and increase revenue.o Work closely with recruiters to ensure client requirements are understood and met in a timely manner.o Prioritize and assign job requisitions, track progress, and provide client feedback to recruiters.o Ensure timely submission of qualified candidates and facilitate interview scheduling.o Negotiate contract terms, rates with clients.o Ensure compliance with client contractual obligations and company policies.o Monitor client satisfaction and resolve escalations promptly.o Track key metrics such as submission-to-interview ratios, placement success rates, and revenue targets.o Prepare regular status reports and present business reviews to the management and clients.o Work with recruitment teams to ensure timely delivery of candidates.o Mentor recruiters on client-specific requirements and best practices.o Foster collaboration between sales, recruiting, and operations for seamless delivery.o Stay updated on staffing industry trends, compliance regulations, and US immigration/work authorization policies (H1B, GC, OPT, etc.).o Provide market intelligence to clients regarding hiring trends, salary benchmarks, and competitor activity.